Return & Exchange

Returns & Exchanges

We understand that sometimes, what you receive isn’t exactly what you expected, and we are committed to resolving such issues for you. Please find our return and exchange policy below:

1. Return Period:
  • We offer a 7-day return policy from the day your order is received. All items must be returned in their original condition, unopened. Any items that are returned in a condition that is not resellable will not be eligible for a refund or exchange. Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. 
2. Faulty Products:
  • If you receive a product that is defective or not functioning as advertised, please contact us immediately for assistance. Faulty products can be returned within a 15-day period following receipt, provided they are returned in their original packaging with all accompanying accessories.
3. Exchanges:
  • Exchanges are subject to availability. If you wish to exchange an item for a different color, size, or product, please fill the form. Once we receive your details, a replacement will be created. A courier rider will take the current product from you & deliver the new one. Replacement deliveries are charged at around Rs. 350. The charge is purely to cover the courier charges for the 2 way delivery.
4. Refunds:
  • Refunds are processed within 2-4 working days after we receive and inspect the returned items. The refund will be issued via the bank transfer payment method. Please note that refund times are subject to bank processing delays and are beyond our control. Delivery Charges are inclusive, they will not be refunded. Which in most cases is Rs. 250.

  • In rare cases we refund the product cost based on the tracking information provided of the return and do not wait for the product

  • If your refund is delayed, first review your bank account statement. Following that, contact your credit card company, as posting times for refunds may differ. Subsequently, contact your bank to check on processing times. If after these steps your refund has not arrived, please reach out to us at 
    easybazaarofficial@gmail.com
5. Return Shipping:
  • Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your item is returned to us safely. UrbanDaraz is not liable for any items lost during return transit.